So this kid--freshman, possibly even still a high school student--comes to the desk tonight for headphones.
He then says something that sounds as if he's asking if he can take the headphones downstairs.
Sure, I say.
No, he says; I've misunderstood. He tries again. His accent is very strong, but it still sounds as if he wants to know if he can take the headphones downstairs where his brother is.
He tries a third time and finally I understand him: he doesn't know how to get downstairs. He is standing no more than 15 steps from an open set of stairs and the elevator, also clearly visible from the desk, is no more than 25 steps away and he doesn't know how to get downstairs.
His eyes light up when I say the word "elevator" and he departs down the staircase once I point it out to him.
My question is: how did he manage to get upstairs?